Limo Booking System – Real-Time Scheduling & Driver Management
Overview
A US-based limo company needed a booking platform to replace manual phone bookings and spreadsheets. The product had to manage reservations, drivers, payments, and reporting.
Client Goals
- Automate booking and dispatch
- Provide customer portal and admin dashboard
- Reduce manual effort and booking time
Key Challenges
- Real-time availability and double-booking prevention
- Managing driver schedules and route assignments
- Integrating payments and SMS/email notifications
Solution
- Built a custom web application with role-based dashboards:
- Customer booking portal (responsive)
- Driver mobile view for assignments and status updates
- Admin dashboard for dispatchers and finance
- Implemented real-time locking and availability check using websockets
- Integrated Stripe payments and Twilio SMS notifications
- Developed reporting module for finance and operations
Results
- Reduced manual booking time by 70%
- Cut double-booking incidents to 0
- Booking-to-confirmation time decreased from hours to minutes
- Increased repeat bookings by 25% in first 3 months
Tech Stack
- Frontend: React
- Backend: Node.js + Express
- Database: MongoDB
- Real-time: Socket.io
- Payments: Stripe
- Notifications: Twilio
