Customer Portal, Billing Automation & Service Requests (Utilities)

The organization needed a secure self-service customer portal to reduce support workload, improve communication, and automate billing and service request handling.

• Reduced customer support dependency through self-service access
• Automated billing notifications and customer communication
• Faster handling and tracking of service requests
• Improved customer experience and operational efficiency

• Secure customer login and account management
• Automated billing notifications and alerts
• Online service request submission and tracking
• Admin dashboard for managing customers and requests
• Role-based access and data security controls
• Billing notification workflows
• Internal service request handling processes

I designed and delivered a custom customer portal and service management system that allows users to manage accounts, receive billing notifications, and submit service requests online.

• Customer support calls reduced by 60% after portal rollout
• On-time invoice payments improved by 22%
• Average ticket resolution time reduced by 35%
• Improved customer satisfaction scores within 2 months